Social Care Case Management Transformation

Dear Colleague,     

To ensure that our social care staff continue to have the right tools available to provide a quality service to the citizens of NPT and to deliver on our well-being objectives, the software we use for managing and recording information within Adult and Children’s Services is changing.

The current platform, Oracle,  has been in place for over 25 years. While this has been a trusted system for Social Services, Health & Housing (SSH&H) and is well regarded amongst colleagues and partners, the software cannot be further developed and will be de-supported by Oracle in 2023/24.    

This means that the current I.T. system in place will no longer meet the changing needs of the service so to better support business operations and improve working practices for all staff within Adult and Children’s Services alternative solutions had to be explored.    

This change has provided us with a key opportunity to review and enhance the ways we work.  Through our new Social Care Case Management Platform (SCCMP) we will deliver a customer-focused solution, built on a modern sector-leading platform that is flexible, intuitive, and secure, driving service efficiencies and improving the overall customer experience.   

The implementation of the new platform will transform the way our SSH&H operate. The new system has many advantages to ensure the way we work is greatly improved. Colleagues will no longer be required to use multiple systems which can lead to inconsistent and inaccurate data, potentially hindering communication between departments that use different software. 

The new single platform means there’s only one set of data to maintain so everyone’s looking at the same information, sharing and accessing information in real time. We anticipate improved timelines as data will no longer be spread across multiple systems saving time searching for information. This method will also enhance current processes by reducing duplication or missing information and improving user experience. 

Risks are also minimised as much of the risk associated with current practices and system usage relates to loss of data or delays in provision of care. By ensuring all data is captured in one system, with tasks appropriately raised and monitored on the system (e.g. requests for review and approval to proceed), this reduces the risk of cases being delayed.   

Whilst not everything will come together overnight as data migration and implementation will take time, the benefits of a unified system will contribute to the future success of the SSH&H Directorate.  

Andrew Jarrett, Director of Social Services Health and Housing says:    

Our system has served its purpose for more than two decades but as a service under pressure from increased demand we need to ensure we have the best technology available to us. The new Social Care software promises to give us the opportunity to introduce a more efficient way of working with a connected view across the directorate.   

Chris Owen, Chief Digital Officer says:    

Whilst our current system has been a fundamental element in the delivery of social care across NPT, it has reached the end of its serviceable life and needs to be replaced.   

The replacement platform will provide our social services colleagues with a modern and fit for purpose solution which will help them to improve service delivery through a range of opportunities including standardising processes, developing a single person record and reducing risk.   

I look forward to seeing how this programme progresses and delivers against the expected benefits.   

There will be ongoing engagement and training held for applicable staff to ensure they are prepared for the modernisation and have the necessary skills to use the new system.